Large Bespoke Willow Urn

Deck Studio – Hire Terms & Conditions

• All equipment and props remain the property of Deck Studio at all times.
• Full payment is required prior to collection or delivery.
• A refundable hire deposit may be required.
• Deposits will be returned in full provided items are returned on time, complete, and undamaged.
• Where items are missing or damaged, repair or replacement costs will be deducted from the deposit. Any remaining balance will be refunded.
• Payment can be made via bank transfer or credit/debit card.
• The hirer is responsible for the care and insurance of all items from the time of collection or delivery until they are returned to Deck Studio.
• Any queries, discrepancies, or issues with hired items must be reported within 24 hours of receipt.
• All items are supplied clean and ready for use.
• Items returned excessively dirty or requiring additional cleaning (including wax, paint, adhesives, florals, food residue, or similar) may incur a cleaning fee of up to 50% of the hire charge, depending on the work required.
• All items will be checked upon return. Missing or damaged items will be charged at full replacement cost.
• Customer-owned items cannot be accepted as replacements.
• Hire prices are based on a 4-day hire period (Thursday-Monday) unless otherwise agreed.
• Prices are subject to VAT where applicable.
• Late returns will be subject to additional hire charges.
• Extended hire periods are available by prior arrangement and may incur additional fees.
• All boxes, crates, and packaging supplied must be returned clean, dry, and in good condition. Missing or damaged packaging will be charged at replacement cost.
• Deck Studio accepts no liability for injury, damage to persons or property, loss of profit, event disruption, or any consequential loss arising from the hire, delivery delays, non-delivery, or use of hired items.
• Cancellations within 48 hours of the hire date will be charged at 50% of the total hire fee.
• Cancellations within 24 hours of the hire date will be charged at 100% of the hire fee.
• Deck Studio reserves the right to amend prices without prior notice.
• Deck Studio does not provide insurance cover, risk assessments, method statements, or compliance documentation unless agreed in writing.
• Any refunds issued may be subject to an administration fee.
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